[Serverless][AWS][us-east-1] 5xx errors on read operations for some indexes

Incident Report for Pinecone

Resolved

This incident has been resolved.

Posted Jul 15, 2025 - 22:59 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jul 15, 2025 - 22:58 UTC

Monitoring

There was a 30 minute period of unavailability on the read path in AWS us-east-1 environments for some indexes. We have since resolved this issue and are monitoring.

Posted Jul 15, 2025 - 22:00 UTC

This incident affected: Serverless Indexes (AWS us-east-1).